Why do you shout “Welcome to Moe’s!” when a customer enters?
We’re not trying to scare you or anything. Our signature “Welcome to Moe’s” greeting represents our passionate promise to always welcome everyone with open arms and a smile. It’s safe to say, this rally cry is infectious, especially among the little ones.
When will there be a Moe’s in my area?
Hopefully soon. We continue to grow and are always looking for great locations with a rabid fan base. So please share your excitement for Moe’s with friends and family around your area. In addition to traditional locations, our brand is gaining momentum in other areas, which is why we are currently working to open restaurants in locations such as military bases, airports and universities. Please keep in touch with us on Facebook or chat with us on Twitter – that’ll be the first place we would announce a location opening up in your town!
Why did my location close?
We’re truly sorry for your inconvenience. Most of our locations are independently owned and operated by individual franchisees, so the reasons vary by location. We hope that a new location opens in your area soon and that it is even betterererer.
Where can I find catering prices online?
Please contact your local Moe's to discuss catering pricing and details. Since each Moe's is individually owned and operated, prices may vary from location to location. If you visit www.moes.com, you can find the Moe’s closest to you. Just click on “Order Catering” to see if they have a separate phone number for catering orders. If you would like to find out more about our catering, please go to www.moes.com/catering/
How can I find my gift card balance?
Aren’t you a lucky dog? You must have friends and family that you think you’re awesome. To check your gift card balance, please call 888.529.6578.
Where can I get Moe’s coupons?
If you visit us online at www.moes.com and sign up for Moe's eWorld, you’ll get special offers and coupons. In fact, you’ll receive a coupon for a free cup of Moe’s Famous Queso right out of the gate and will also get a free burrito coupon each year on the best day of the year (your birthday). Pretty awesome, right?
Today is my birthday and I have not received my coupon.
First off, happy birthday! We hope you’re having a great one. We’re sorry you don’t have your birthday coupon yet, but we ask that you allow a 48-hour processing time window before and after your birthday to receive your coupon. Also, be sure to add @moes.fbmta.com to your safe senders list.
How can I redeem the offers from Moe’s loyalty program? The one where I log in my phone number with each visit.
We’re glad you’ve hopped on our burrito bandwagon. The Moe’s loyalty program works best when you plug in your cell phone number, allowing you to receive special offers and loyalty rewards via text message. But if you use your home phone number, you can still participate in the program – you just won’t receive the mobile offers. To check the number of visits you’ve accrued, as well as re-send yourself any eligible offers or coupons you’ve earned with your loyalty to Moe’s, visit www.myplumreward.com and register your phone number.
I would like to join the Moe’s team in my neighborhood. Where can I apply?
If you rock as much as we roll, please download our Employment Application, which can be found at http://www.moes.com/about/#careers. Then drop off the application at your local Moe’s and cross your fingers, grab your lucky rabbit’s foot or do whatever you do for good luck.
I am a vegetarian/vegan. What are my menu options at Moe’s?
Do you like your tofu medium-rare or well done? Just kidding, but our commitment to vegetarians and vegans is no joke. We use only soybean oil and vegetable stock. Our organic tofu, beans, tortillas, and rice are all vegan. Also, there is no gelatin in the guacamole.
Where can I find allergen information?
We list it online here: http://www.moes.com/food/allergens/
Why are your corn chips and taco shells listed as containing gluten?
There is no gluten in our corn chips or corn tortillas. However, we do fry our chips and taco shells in-house. We also use the same fryer for our salad bowl, which is a fried flour tortilla (contains wheat gluten). Since they are being fried in the same oil, we have to list those items as containing gluten, due to cross-contamination in the fryer. Got it?
What items on your menu contain GMOs?
Unfortunately, at this time, we cannot guarantee that our ingredients are GMO-free. While we would like to only offer GMO-free ingredients, the quantities that we require aren’t yet available from non-GMO sources. Hopefully that’ll change one day soon.
What items on your menu contain antibiotics?
As you can probably tell, we’re pretty transparent. We do not make any claims, unless we can substantiate with documentation. At this time, we cannot guarantee the use of antibiotics in our proteins. Please refer to our Food Mission for the claims that we can verify for every restaurant in the country. http://www.moes.com/food/mission/
Is your cheese pasteurized?
Our Famous Queso, shredded cheese, and sour cream are all made with pasteurized milk. Mooooo pasteurized.
Does your food contain MSG?
No, no, no. Not to mention, no.