FREQUENTLY ASKED QUESTIONS:
WHY DO YOU SHOUT “WELCOME TO MOE’S!” WHEN A CUSTOMER ENTERS?
We’re not trying to scare you or anything. Our signature “Welcome to Moe’s” greeting represents our passionate promise to always welcome everyone with open arms and a smile. It’s safe to say, this rally cry is infectious, especially among the little ones.
WHEN WILL THERE BE A MOE’S IN MY AREA?
Hopefully soon. We continue to grow and are always looking for great locations with a rabid fan base. So please share your excitement for Moe’s with friends and family around your area. In addition to traditional locations, our brand is gaining momentum in other areas, which is why we are currently working to open restaurants in locations such as military bases, airports and universities. Please keep in touch with us on Facebook or chat with us on Twitter – that’ll be the first place we would announce a location opening up in your town!
WHY DID MY LOCATION CLOSE?
We’re truly sorry for the inconvenience. Most of our locations are independently owned and operated by individual franchisees, so the reasons vary by location. We hope that a new location opens in your area soon and that it is even betterererer.
WHERE CAN I FIND CATERING PRICES ONLINE?
Please contact your local Moe's to discuss catering pricing and details. Since each Moe's is individually owned and operated, prices may vary from location to location. If you visit www.moes.com/find-a-moes, you can find the Moe’s closest to you. Just click on “Order Catering” to see if there is a separate phone number for catering orders. If you would like to find out more about our catering, please go to www.moes.com/catering/.
WHERE CAN I GET MOE’S COUPONS?
If you visit us online at www.moes.com and sign up for Moe's eWorld, you’ll get special offers and coupons. In fact, you’ll receive a coupon for a free cup of Moe’s Famous Queso right out of the gate and will also get a free burrito coupon each year on the best day of the year (your birthday). Pretty awesome, right?
TODAY IS MY BIRTHDAY AND I HAVE NOT RECEIVED MY COUPON.
First off, happy birthday! We hope you’re having a great one. We’re sorry you don’t have your birthday coupon yet, but we ask that you allow a 48-hour processing time window before and after your birthday to receive your coupon. If your birthday has passed and you did not receive your coupon, please email 'Moes Southwest Grill E-Club Support' firstname.lastname@example.org. Include your email address and birth date. Please allow 48 hours to process the request. Check your spam and junk mail folders for the coupon. Please do not open the coupon until you are ready to print it. You will still be able to use the coupon up to seven days after your receive it. Also, be sure to add @moes.fbmta.com to your safe senders list.
HOW CAN I FIND MY GIFT CARD BALANCE?
Aren’t you a lucky dog? You must have friends and family who think you’re awesome. To check your gift card balance, please call 888.529.6578.
I WOULD LIKE TO JOIN THE MOE’S TEAM IN MY NEIGHBORHOOD. WHERE CAN I APPLY?
If you rock as much as we roll, please download our Employment Application, which can be found at http://www.moes.com/careers. Then drop off the application at your local Moe’s and cross your fingers, grab your lucky rabbit’s foot or do whatever you do for good luck.
WILL YOU SPONSOR MY EVENT/FUNDRAISER/CHARITY?
We have more than 20 fresh ingredients, but many think our freshest ingredient is our generosity. On a national level, we support JDRF (Juvenile Diabetes Research Fund). On a local level, we recommend you contact your local Moe’s regarding your sponsorship or charity. Most of our franchise partners welcome the opportunity to help their neighbors and friends and contribute to the community.
HOW CAN I CHECK MY PLUM REWARDS ACCOUNT?
Please visit www.myplumreward.com to manage your check-ins and visits. PlumReward’s customer service should be able to assist you in transferring check-ins from your old number to your new number. Please call customer support at (407) 574-3599 to facilitate a transfer of visits from one mobile phone number to another (or one wireless carrier to another). They do this all the time. There is no risk of losing your visit history or rewards. Unfortunately, the program is not used nationwide as our locations are franchised and it is up to the franchisee to offer a loyalty program. So depending on where you are in your travels you may encounter a different program such as the punch card or none at all. We are working to have the MoeReward system in all Moe's locations. Have a great day!