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    got questions?

    We've got answers. And if you don't find them here, we'll find them for you.

    GENERAL

    Q: Why do you shout "Welcome To Moe's!" when a customer enters?
    A: We're not trying to scare you or anything. Our signature “Welcome to Moe's” greeting represents our passionate promise to always welcome everyone with open arms and a smile. It's safe to say, this rally cry is infectious, especially among the little ones.

    Q: Why did my location close?
    A: We're truly sorry for the inconvenience. Most of our locations are independently owned and operated by individual franchisees, so the reasons vary by location. We hope that a new location opens in your area soon and that it is even betterererer.

    Q: Where can I get the latest news from Moe's?
    A: Social media, emails and Rockin' Rewards app – we like to keep you informed in as many ways as possible.

    Q: When will there be a Moe's in my area?
    A: Hopefully soon. We continue to grow and are always looking for great locations with a rabid fan base. So please share your excitement for Moe's with friends and family around your area. In addition to traditional locations, our brand is gaining momentum in other areas, which is why we are currently working to open restaurants in locations such as airports and universities. Please keep in touch with us on Facebook or chat with us on Twitter – that'll be the first place we would announce a location opening up in your town!

    Q: Where can I find a Moe's near me?
    A: Visit Find A Moe's and enter your City or Zip then hit GO

    ONLINE ORDERING

    Q: Can I order online?
    A: Yes – you can order through the website or through your Rockin' Rewards app.

    Q: Can I order for a group?
    A: Sure – when you are ordering online, just choose “group order” and an email will be sent to you with a shareable link that you can pass along to your friends, your coworkers, your family, that person you just met, even your boss.

    Q: Does Moe's deliver?
    A: Yeah we do – Moe's delivers through partners – Doordash, Grubhub, Tapingo, and Ubereats, depending on your location. Your Moe's may also deliver from a local service, so you'll need to check with them first.

    Q: How long does it take if I order delivery?
    A: Each delivery partner is responsible for delivering your order within a reasonable amount of time based on their guidelines. But know that we'll deliver your order to you as quick as we possibly can, while also trying not to speed. Getting pulled over would definitely slow us down.

    Q: What if my delivery order is inaccurate?
    A: Hopefully that doesn't happen. But our delivery partners take full ownership for ensuring your order is correct. We check every order as if you walked into our restaurant and got something. If your order happens to be inaccurate, please contact the delivery partner directly and we'll make it right.

    CATERING

    Q: Are chips and salsa free with catering orders?
    A: You know it. Free chips and salsa come with every order. House rules.

    Q: What is the difference between the fajita bar and the taco bar?
    A: Basically, the fajita bar is the souped-up version of the taco bar. Not only are the portions bigger, but the fajita bar also includes grilled onions and peppers, rice and our handmade guacamole.

    Q: What if my guest have dietary restrictions?
    A: No worries. All of our bars are set up so each guest can customize his or her meal, which is why our catering is so popular among vegetarians, protein lovers and those trying to minimize their gluten intake.

    Q: Do I need to get my own plates, napkins, cups, and cutlery?
    A: Nope. We bring everything to the table, including peace of mind.

    Q: How do I make an online catering order?
    A: To order catering online, find a location near you then hit "Order Catering".

    Q: Where can I find catering prices online?
    A: Please contact your local Moe's to discuss catering pricing and details. Since each Moe's is individually owned and operated, prices may vary from location to location. If you visit moes.com/find-a-moes, you can find the Moe's closest to you. Just click the location title to see if there is a separate phone number for catering orders. If you would like to find out more about our catering, please go to moes.com/catering.

    EMPLOYMENT

    Q: I would like to join the Moe's team in my neighborhood. Where can I apply?
    A: If you rock as much as we roll, please apply online for your local Moe's. Then cross your fingers, grab your lucky rabbit’s foot or do whatever you do for good luck.

    GIFT CARDS

    Q: How can I find my gift card balance?
    A: Aren't you a lucky dog? You must have friends and family who think you're awesome. To check your gift card balance, please call 888.529.6578.

    Q: Where can I buy a Moe's gift card?
    A: In-Store only.

    Q: Where can I get Moe's coupons?
    A: If you sign up for the Moe's Rockin' Rewards App, you'll get special offers and coupons. In fact, you'll receive a coupon for a free cup of Moe's Famous Queso right out of the gate and you'll also get a free burrito coupon each year on the best day of the year (your birthday). Pretty awesome, right?

    MENU

    Q: Where can I find nutritional information?
    A: We list it online here: moes.com/nutrition

    Q: Where can I find allergen information?
    A: We list it online here: moes.com/nutrition you are able to filter our ingredients based on allergen sensitivity.

    Q: Where can I buy Moe's breakfast bowls?
    A: They are available at Walmart and Kroger.

    FRANCHISING

    Q: How can I start a franchise?
    A: You can learn more about starting a franchise by visiting our franchise site - moesfranchise.com

    MOE'S ROCKIN' REWARDS

    Q: What is the Moe's Rockin' Rewards program?
    A: Moe's Rockin' Rewards is the coolest rewards program around. You'll now earn reward points for every dollar you spend, which means the more you love Moe's the more we'll love you. You can sign up online or by downloading the app.

    Q: Do I need a Moe's Rockin' Rewards account to participate in the Moe's Rockin' Rewards program?
    A: Yes, you need to sign up online or by downloading the app.

    Q: Will you share the information in my Moe's Rockin' Rewards account?
    A: No, we won't share your information.

    Q: What type of phone do I need to use the app?
    A: The Moe's Rockin' Rewards app is available on iOS and Android. You can find the app in the Apple Store and Google Play Store.

    Q: How do I refer a friend? And what do I get if they join?
    A: Share your invite code by selecting "Invite Friends" in the slide menu. They'll get 50 points when they sign up, and you'll get 100 points when they scan their first visit.

    Q: Who do I contact with any questions or issues?
    A: In the app visit the 'Need Help?' section under the slide menu. This will bring up a blank email to send to us. Or you can email rockinrewards@moes.com directly.

    Q: Can I redeem my points for cash?
    A: No, points and rewards cannot be redeemed for cash.

    Q: How do I enroll in the Moe's Rockin' Rewards program?
    A: Enroll online or download the app from the Apple Store or Google Play Store.

    Q: Can anyone enroll in the Moe's Rockin' Rewards program?
    A: Yes, if you're over the age of 13 you can be a member of the Moe's Rockin' Rewards program.

    Q: Is there a fee for enrolling in the Moe's Rockin' Rewards program?
    A: Nope, this program is free.

    Q: What do I do if I forget my username and/or password?
    A: On the login screen click the 'Forgot Password' link and we'll help you out.

    Q: How do I earn rewards?
    A: When you buy something you'll get rewarded. Select the Earn button and either scan the QR code at the register, scan the barcode at the bottom of your receipt or check into your location by selecting 'I don't see a scanner.' You'll receive 10 points for every $1 you spend. Once you hit 1,000 points you'll receive a $10 reward.

    Q: Can eligible purchases that I made before registering for the Moe's Rockin' Rewards be applied to my account retroactively?
    A: Unfortunately, the old program will go away by the end of June 28, 2016. Your lifetime visits will carry over, but your rewards will not.

    Q: How do I earn a free meal?
    A: You'll get 10 points for every $1 you spend. Once you hit 1,000 points you'll receive a $10 reward.

    Q: What do I do if I am unable to scan my barcode?
    A: Send us an email via the 'Need Help?' section in the app. We'll get you taken care of on the back end.

    Q: Can I share my rewards with my family?
    A: If your family shares one phone, then yes you can share rewards, but you cannot transfer points or rewards between accounts.

    Q: Can accounts be combined?
    A: No, accounts cannot be combined.

    Q: Can I scan someone else's barcode to earn points?
    A: You can only earn points for purchases you have made. Make sure to tell your friends how great the app is so they can start earning points. Send them your invite code and you'll score 100 points the first time they scan to earn.

    Q: Can I earn points on the purchase of gift cards?
    A: No, you cannot earn points when you purchase a gift card, but you can earn points when you use a gift card as a form of payment.

    Q: Can I earn points on the purchase of a catering?
    A: Sadly, at this time you cannot earn points on the purchase of a catering. We're working on that program, so keep an eye out in the coming months.

     

    Q: How do I redeem rewards?
    A: On the home screen select the Redeem button. When you get to the register, scan your QR code at the scanner and wham, rewards redeemed. No phone? No, problem. Tell the cashier your phone number when checking out and they can redeem your points at the cash register. Some locations have a little bit of a different set up, so tell the cashier you want to redeem rewards and they can help you through the process.

     

    Q: How do I redeem offers?
    A: You'll find offers in the 'News and Offers' section of the app. Then you'll redeem the offer the same exact way you redeem rewards.

    Q: Do I have to use all my rewards at once?
    A: Nope, you can use banked rewards (not offers) however you see fit.

    Q: Do my rewards ever expire?
    A: Yes, you have 12 months to use your banked rewards before they go away.

    Q: Do I have to use my offers at once?
    A: Most offers have an expiration date, so make sure you use the offer before it expires. Once you hit redeem on the offer you will have 2 hours to use the offer before it disappears.

    Q: Do my offers ever expire?
    A: Yes, most offers have an expiration date, so make sure you use the offer before they expire. Once you hit redeem on the offer you will have 2 hours to use the offer before it disappears.

    Q: What if my purchase doesn’t use all my reward?
    A: That's okay. Banked rewards will stick around for 12 months, so if you want to use $2 today and $2 tomorrow that is A-OK.

    Q: Can I receive cash back with the Moe's Rockin' Rewards?
    A: Nope.

    Q: Can I use a Moe's Rockin' Rewards coupon together with another coupon?
    A: No, coupons cannot be combined with any other offer.

    Q: Do I earn points for my online/order ahead purchases?
    A: If you order through the Moe's Rockin' Rewards app you will earn points for your order ahead purchase. Once you make that first purchase through the Rockin' Rewards app, you then can earn points on purchases you make on a desktop computer.

    Q: Can I use banked rewards with my online/order ahead purchase?
    A: Yes, if you have enough rewards banked you can apply these to your order ahead purchase. On the payment screen you'll see the option to pay with Rockin' Rewards credit.

    Q: Can I redeem offers with my online/order ahead purchase?
    A: Sadly, at this time you cannot redeem offers sent through the Rockin' Rewards app in the order ahead section. We're working on that as a future update. I made an eligible purchase at a Moe's restaurant, but it is not reflected in my Moe's Rockin' rewards account, how do I resolve that? Shoot us an email from the 'Need Help?' section under the slide menu inside the app.

    Q: Is the Moe's Rockin' Rewards app secure?
    A: Yes. We take security and privacy very serious. We never sell or release your information and we never see or share your passwords.

    Q: Why do I need to sign up with Facebook?
    A: You don't have to sign up with Facebook, but if you do you'll score 50 free points.

    Q: What information do you access from my Facebook profile? Do you post to my wall?
    A: We will access your general information and the email address associated with your Facebook profile. When you leave feedback in the app you can elect to post this on your Facebook wall.

    Q: Why does Moe's require my location?
    A: We use your favorite location so we can send you sweet deals and offers where you live.

    Q: How do referrals work?
    A: Share your invite code with friends by selecting 'Invite Friends' in the slide menu. You'll friends will get 50 points when they sign up, and you'll get 100 points when they scan their first visit.

    Q: How do referrals work with Moe's Rockin' Rewards, if I don't log into Facebook?
    A: You've still got an invite code that you can share with friends. You'll just send them the code via text message.

    Q: This app sounds amazing, but I don’t' have a smartphone…can I still get rewarded?
    A: Of course you can, but only at locations with phone number look-up. First visit moes.com/rockin-rewards to set up an account. When you go into the restaurant ask the cashier if they have phone number look-up with Moe's Rockin' Rewards. If they do then the location can award you points via the point of sale system. You will also be able to redeem rewards through this same process.

    NEED FURTHER HELP?

    Send your comments our way and we'll get back to you as soon as possible.

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